Employee Benefit: Employee Assistance Program

Employee Benefit: Employee Assistance Program

24 hours a day, 7 days a week.
Call 1-888-887-4114 OR 866-633-2446

TTY/TDD callers, please call
the National Relay Center at
1-800- 828-1120 and ask
for the number above.


If you do not wish to sign in, you can "Enter Anonymously" and select "I don't know my access code."  You will be asked to select who your benefits are provided through:  Select "UnitedHealthCare" from the drop down options and select "Enter."

Well-being for work and life

The challenges you face each day can overwhelm you.  Your home life, your happiness and your performance at work all can suffer.  We can help.  Your Employee Assistance Program (EAP) provides confidential support for those everyday challenges, and for more serious problems.  It's available around the clock anytime you need it.

What can EAP do for me?

You may be struggling with stress at work, seeking financial or legal advice, or coping with the death of a loved one.  Maybe you just want to strengthen your relationships with your family.  Your benefit offers assistance and support for all these concerns and more:

  • Depression, stress and anxiety
  • Relationship difficulties
  • Financial and legal advice
  • Parenting and family problems
  • Child and elder care support
  • Dealing with domestic violence
  • Substance abuse and recovery
  • Eating disorders

From short-term counseling services and referrals to more extended care, your EAP benefit offers just what you need.  To find out more, give them a call or visit www.liveandworkwell.com

How does it work?

Accessing your EAP benefit is easy and available 24 hours a day.  Simply call the toll-free number on the back of your health plan ID card or log on to www.liveandworkwell.com.  A specialist will help you identify the nature of your problem and the appropriate resources to address it.  If you need financial or legal services, they'll refer you to an expert in that field.  If you want to see a clinician, they'll match you with one in our network who has the appropriate experience to help.

Connecting online

For 24-hour, confidential access to your EAP benefits and tools to help you enhance your work, health and life, simply visit www.liveandworkwell.com.  You can check your benefit information and submit online requests for services, search their online directory for clinicians, access information and resources for hundreds of everyday work and life issues in one of their many virtual help centers, and participate in interactive, customizable self-improvement programs.  Any member of your household may access these online services, including dependents living away from home.

How much will this benefit cost?

There's no charge for referrals or seeing a network clinician for EAP counseling.  Additional services may require pre-authorization and/or a copayment.  If you'd like to speak with an en expert for financial or legal assistance or for mediation, there's no cost for the initial consultation.  Subsequent legal assistance is available at a 25 percent discount.  Access to www.liveandworkwell.com is always no cost to you.  For more information, please refer to your employer-provided benefit information.

Are services confidential?

They'll never share your personal records with your employer or anyone else without your permission.  All records, including medical information, referrals and evaluations, are kept strictly confidential in accordance with federal and state laws.