Main Content:
Communications
911 Dispatch Center
The Scott County Sheriff’s Office Communications Center is one of three PSAPs (Public Safety Answering Points) located within Scott County Iowa. Calls for emergency service are answered 24 hours a day, seven days a week. The center provides dispatch services for the Scott County Sheriff’s Office, 8 local Police Departments, Scott County Conservation, Scott County Emergency Management, 5 ambulance services, 14 fire departments, and the Sheriff’s Reserves Unit.
Scott County Sheriff’s PSAP is staffed by 13 full-time and one part-time public safety dispatchers, including 3 lead dispatchers and one Communications Supervisor. The center is equipped with an 800 mhz trunked radio system, AVL (automatic vehicle locator), computer aided dispatch, and various other technology to provide professional and efficient services to the community which it serves.
All Communications personnel are certified in IOWA (Iowa On-line Warrants and Articles) NCIC (National Crime Information Center), and CPR. In addition all personnel are certified in EMD by the National Academy of Emergency Medical Dispatch and provide pre-arrival instructions to callers in need of medical assistance.
The Sheriff’s Communications Center answers approximately 9000 emergency and non-emergency telephone calls on both 911 and seven-digit lines, handles approximately 85 EMD calls, completes approximately 42,000 CAD transactions, enters approximately 150 warrants and validates approximately 125 warrants on a monthly basis.
Future plans for the Sheriff’s Communications Center include Phase II wireless 911 upgrades and participation in regional training programs for telecommunications personnel.
Contact Information:
- Emergency 9-1-1
- Non-Emergency (563) 326-8628
